TravelAppBuilder helps you ask satisfied travellers for a Google review at a natural moment. The travel app remains on their smartphone after the trip. When they open the app again later, they can share their experience through your Google review link.
Your customer does not need to search for your travel agency on Google again. One tap in the app takes them to the right place to leave a review.
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How does your travel agency get more Google reviews?
Add your own Google review link in the TravelAppBuilder dashboard. If a traveller opens the app again after returning home, TravelAppBuilder can discreetly ask them to leave a review.
This moment is often closer to the travel experience than a generic email sent weeks later. By then, the suitcases have been unpacked, the photos have been shared and everyday life has resumed.
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Why ask for feedback at the right moment?
Reviews help new customers trust a travel agency. According to BrightLocal, 97% of consumers read online reviews of local businesses.
BrightLocal also reports that 83% of consumers who were explicitly asked for a review ultimately left one. This research is not specific to travel agencies, but it does show that you do not have to rely solely on spontaneous reviews.
If you ask while the trip is still fresh in a traveller's mind, they are more likely to share that experience.
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Why does a travel app work differently from a one-off review email?
A review email gets one chance. It may remain unopened, or the traveller may not read it until their memories of the trip have already faded.
The TravelAppBuilder travel app remains on the traveller's phone. If they open the app again after the trip, a discreet prompt to leave a Google review can appear again.
How does the review process work after a trip?
- The trip is completed.
- The app remains on the traveller's phone.
- The traveller receives a discreet review prompt.
- The traveller clicks through to your Google review page.
You are therefore less dependent on a single email that may never be opened.
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How do you monitor Google reviews from the dashboard?
In the TravelAppBuilder dashboard, you can view feedback follow-up. You can see which customers have completed the review process.
This allows you to monitor how your review request is being used, rather than simply waiting for reviews to arrive by chance.
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How do you turn a satisfied traveller into an ambassador?
A successful trip does not end when the traveller arrives home. A good Google review can persuade someone looking for a travel agency many months later.
TravelAppBuilder gives your traveller a direct route to your Google review link at a time when the travel experience is still fresh.
